Business Phone Systems
Current Problems with Business Phone Systems
We hate Telstra...they have been ripping businesses off for years on costly ISDN lines. Whats more their call rates are ridiculously high. And it keeps getting worse! Many customers over the last few years have been hit with increased charges for their ISDN services. This seems crazy for a 30 year old technology (yep its ancient...developed in 1988). For instance one client of ours (and a not for profit I might add!) has had three price rises in two years and are now paying 30% more per month just for their lines.
Telecommunication companies who resell ISDN services for the phone systems they provide (PABX's) haven't been doing anyone any favours either. Using Telstra's ISDN connections they have encouraged businesses to install costly PABX systems. While these systems are functional they generally are hard to configure and maintain which keeps businesses locked in.
Granted, a few years back ISDN and complex PABX's were pretty much the only option for businesses. But it's 2018, surely there's a better way?
Turns out there is...VOIP (Voice Over IP).